Payroll should demand a voice in the HR SaaS conversation


Posted by Michael Gretczko, and Brian Proctor on January 25, 2016.

Moving to a global HR SaaS platform can be a truly transformational event for an organization, yet payroll executives are increasingly recognizing that their voices are essential to realize the true value of the HR SaaS investment. While many of these leaders have developed global payroll strategies, they are now insisting that payroll impact assessments be conducted to confirm that the new HR SaaS will result in a globally integrated payroll solution that meets organization and employee expectations for usability and data quality.

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Do you have—or are you considering—a private health care exchange strategy?

A thorough strategy should consider populations and HR service delivery implications


Posted by Jill Korsh, and Frank Giordano on January 14, 2016.

Many organizations are considering or have adopted a private insurance exchange (PIX) strategy. According to a 2015 Deloitte Center for Health Solutions survey, employers that have adopted private insurance exchanges (online marketplaces where participants can select health insurance) are positive about their choice. The majority of these adopters believe it simplifies their role, makes it easier to offer a defined contribution approach, and improves access to broader physician/hospital networks.
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Deconstructing the HR-as-a-Service hype

Toward a new model of managed solutions in the cloud era

Toward a new model of managed solutions in the cloud era

Posted by Michael Gretczko and Daniel John Roddy on November 18, 2015.

With the rapidly increasing adoption of cloud-based human resources (HR) systems, forward-thinking business and HR leaders are beginning to look at the implications for their global HR service delivery models. There are exciting developments in the emerging ecosystem of HR service providers growing up around the leading cloud-based platforms. But some caution is in order as well: it is perhaps easy to get caught up in the HR-as-a-Service hype surrounding these developments without fully considering how they might work in your organization.

Before assuming that cloud-based HR systems will somehow breathe new life into the one-stop-shop HR outsourcing (HRO) model through an HR-as-a-Service construct, it might be worthwhile to step back and take a more holistic view of managed services in the cloud era. Buyers and Suppliers have different perspectives, and all eyes should be on the prize: an HR function that has the ability to drive positive, high-impact outcomes for the business, and for its people.

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Rising expectations

How the cloud is helping to elevate talent needs in HR Shared Services

How the cloud is helping to elevate talent needs in HR Shared Services

Posted by Gautam Shah on September 9, 2015.

Are you a leader in an HR Shared Services organization?
Are you a member of an HR Shared Services organization?
Are you evaluating or implementing a Cloud/SaaS solution for HR?
Are you transforming your HR function?
Are you setting up a new HR Shared Services organization?
Are you insourcing your HR service delivery?
Are you responsible for managing talent in your HR organization?

If you answered “yes” to any of these questions, you might find some useful nuggets here.

Over the past 5+ years, we’ve seen a tremendous surge in the number of organizations moving to the cloud. Cloud or Software-as-a-Service (SaaS) technology has disrupted the HR function across multiple dimensions—organization, process, people, and technology—including the HR Shared Services (HRSS) organization and its people. This disruption, coupled with the changing perception of the shared services organization from a traditional back-office administrative function to a strategic value-added operational function, has resulted in the need for different talent and skills to support this elevated position.

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Localizing HR doesn’t mean abandoning global standardization

Global standardization

Posted by Michael Stephan on June 19, 2014

For years we’ve worked with global organizations to help them standardize their HR practices around the world with the aim to lower costs while improving HR’s ability to efficiently serve the business and employees. This work often involves complex and sweeping transformation efforts, significant investments in ERP/SaaS platforms and shared service centers, and other changes in HR’s structure, technology, and processes. Now one of the Global Human Capital Trends 2014 looks at the ways a new model of “high-impact” HR is reshaping the global and local HR function. The idea is to retain globalized practices and infrastructure, but with localized flexibility to address the realities of specific countries or markets. It’s standardization with a twist — and that twist is what enables HR services to be more business-driven and ultimately more effective.

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New Rules for New Tools

Live from the HR Shared Services Executive Retreat

New Rules for New Tools

Posted by Marc Solow on July 30, 2013

In many organizations, HR has been one of the earliest adopters of cloud and Software as a Service (SaaS) solutions as an alternative to traditional ERP or home-grown on-premises systems. Our first panel discussion today at the HR Shared Services Executive Retreat, New Rules for New Tools, features perspectives from both users and a provider of SaaS technology.

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Outsourcing: A Continual Work in Progress

Outsourcing: A Continual Work in ProgressPosted by Michael Gretczko and Marc Mancher on February 14, 2013

Outsourcing has come a long way since it first attracted widespread attention in the 1990s. Where it once generated skepticism among leaders leery of ceding direct control over business processes or IT services, outsourcing is now generally recognized as a potentially valuable and cost-effective way to handle non-core functions. But that’s not to say that organizations have the whens, wheres, and how-tos all figured out. As Deloitte’s 2012 global outsourcing and insourcing survey  results indicate, the nature of the outsourcing relationship between clients and vendors continues to evolve.

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Peeking Ahead: HR Service Delivery in 2015

Peeking Ahead: HR Service Delivery in 2015Posted by Dan Sundt on October 25, 2011

My topic today at Workday Rising 2011, presented with clients from CareFusion and Applied Materials, is how Workday enables a variety of HR service delivery models, with particular emphasis on shared services and outsourcing. Also being discussed are some of lessons learned by CareFusion and Applied Materials from their implementations and operating a HR Service Delivery model that is enabled by Workday.

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Peeking Ahead: HR Service Delivery in 2015

Peeking Ahead: HR Service Delivery in 2015Posted by Dan Sundt on October 25, 2011

My topic today at Workday Rising 2011, presented with clients from CareFusion and Applied Materials, is how Workday enables a variety of HR service delivery models, with particular emphasis on shared services and outsourcing. Also being discussed are some of lessons learned by CareFusion and Applied Materials from their implementations and operating a HR Service Delivery model that is enabled by Workday.

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