Outsourcing HR services? Ask vendors about their robotic process automation capabilities

Posted by Dave Smith on July 13, 2017.

If your organization outsources some of its HR services—or is planning to—you’ll likely have a set of criteria for evaluating vendors. While there are many important factors to consider, a vendor’s current or planned use of robotic process automation (RPA) is a newer and increasingly important criterion that should not be overlooked. RPA’s ability to drive efficiencies, reduce costs, free resources, and support overall HR sustainability make it a key capability. You should expect your vendor to be using RPA and understand how you can benefit from it.

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Myth busting HR Shared Services

How accurate are your perceptions of HRSS?

Myth busting HR Shared Services Posted by Greg Vert on March 16, 2016

If you still think of HR Shared Services (HRSS) organizations as little more than call centers and data entry hubs, it may be time to reset your perceptions—and your expectations. HRSS is continuously evolving to meet a new set of demands from the businesses it supports. To meet these demands, the modern HRSS operates more like a commercial business—focused on cost control, value creation, and customer service all at once.

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Deconstructing the HR-as-a-Service hype

Toward a new model of managed solutions in the cloud era

Toward a new model of managed solutions in the cloud era

Posted by Michael Gretczko and Daniel John Roddy on November 18, 2015.

With the rapidly increasing adoption of cloud-based human resources (HR) systems, forward-thinking business and HR leaders are beginning to look at the implications for their global HR service delivery models. There are exciting developments in the emerging ecosystem of HR service providers growing up around the leading cloud-based platforms. But some caution is in order as well: it is perhaps easy to get caught up in the HR-as-a-Service hype surrounding these developments without fully considering how they might work in your organization.

Before assuming that cloud-based HR systems will somehow breathe new life into the one-stop-shop HR outsourcing (HRO) model through an HR-as-a-Service construct, it might be worthwhile to step back and take a more holistic view of managed services in the cloud era. Buyers and Suppliers have different perspectives, and all eyes should be on the prize: an HR function that has the ability to drive positive, high-impact outcomes for the business, and for its people.

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