Design thinking meets the HR operating model

Crafting the employee experience: An ongoing series

Posted by Arthur Mazor, Jeff Mike, Maribeth Sivak, and Zain Premji on February 22, 2017.

After careful planning, you launch your new HR operating model and the response from HR’s customers— candidates, employees, leaders, and others—is not what you had hoped for. What went wrong? It may be that your HR customers feel the new model doesn’t address what they feel is needed to enhance their experience or ease their work. Design thinking takes this into account up front, so you can craft how your company engages HR customers with compelling experiences at every point of interaction. By doing so you can generate higher customer engagement and satisfaction while also increasing HR’s alignment with the business and contributing to its strategies—a true high-impact approach.

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The secret of sustainable HR

The secret of sustainable HR

Posted by Erica Volini on April 12, 2016.

Last month, Deloitte was listed on Fortune’s Best Companies to Work for List…for the 17th year in a row (don’t worry, this isn’t a blog post about how great Deloitte is, although I am pretty proud of this organization). I still remember when we made the list for the first time. We were #8 and I remember thinking–where do we go from here? Given that it was 1998 and the heyday of exponential change hadn’t quite embedded itself in our lexicon, I couldn’t imagine how we could do much better. But what I really couldn’t envision was that 17 years later we would still be on that list. Achieving success is one thing, but sustaining it–especially in our ever-evolving world–that’s quite another.

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