Simplifying the workplace—and life: Connecting HR customers to what matters most

Simplifying the workplace—and life
Posted by Michael Gretczko and Daniel John Roddy on January 12, 2017.

Much has been written about “digital HR” and the challenge for HR to reinvent itself for the digital age. Deloitte’s vision of digital HR is of a sustainable HR function that maintains a dynamic tension between operating efficiency and creative disruption. In an age of disruption, HR will need to continue to evolve its operating model, service delivery model, and enabling technology platform—the “digital workplace”—to continuously hack the disruptions and deliver solutions designed around the HR customer experience.

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Workday Learning: A new disruptor in the fast-paced learning market

Workday Learning: A new disruptor in the fast-paced learning market
Posted by Jason Magill, Manoj Parthasarathy, and Walt Sokoll on November 30, 2016.

In Bersin by Deloitte’s new report previewing 2017’s top nine trends disrupting HR technology, the learning market is featured for its ongoing massive evolution. Driven by cultural, demographic, and business realities, learning and development (L&D) is being viewed as essential not only to ensure a suitably skilled and competent workforce but also to attract talent (particularly Millennials) in the first place. According to the report, “[the] entire marketplace of corporate learning tools is being turned on its head….”1 We’ve had the chance to observe this firsthand with the introduction of Workday Learning, a new entrant in the fast-paced, cloud-based learning market.

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Can robots replace HR?

Can robots replace HR?
Posted by Michael Gretczko and Rajesh Attra on November 17, 2016.

Automation and artificial intelligence are hot topics these days, to the extent President Obama has recently started to position the future of smarter technologies as a critical topic for his successor to address.1 This transformation has broad impacts, but the changes expected in the HR function and the overall workplace are of significant interest.

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The path to HR sustainability

From the digital workplace to digital HR to sustainable HR

The path to HR sustainability
Posted by Michael Gretczko on October 27, 2016.

For those of us active in the realm of HR and business, “digital HR” and the “digital workplace” have been hot topics. But as is often the case with new terminology and buzzwords, they can mean different things to different people. We’ve thought a lot about the challenges HR faces and the role of “digital” in addressing them, and it’s more encompassing than many of the definitions we’ve seen. The digital workplace is what powers digital HR, which in turn enables HR to sustain itself in the face of disruption.

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Content curation:

How L&D is getting a handle on this organizational responsibility


Posted by Amy A. Titus and Dani Johnson on October 12, 2016.

Curation has been a buzzword in the Learning & Development (L&D) space for a few years now. With the proliferation of information, it’s getting harder and harder for employees to find valid, up-to-date, engaging content to meet their needs. Bersin by Deloitte data from its High-Impact Learning Organization study tells us that the biggest challenge employees face when they’re trying to learn isn’t the lack of content—it’s finding the right content.

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Design thinking applied to HCM technology selection

Crafting the HR customer experience: An ongoing series

Architecting the HR customer experience: Design thinking applied to HCM technology selection

Posted by Arthur Mazor, Gary Cole, and Maribeth Sivak on September 01, 2016.

The business imperative
Two-thirds of companies believe complexity is an obstacle to business success and a barrier to productivity.1 Design thinking takes aim at the heart of unnecessary workplace complexity by putting the HR customer experience and moments that matter first—helping to improve productivity by designing solutions that are at once compelling, enjoyable, and simple.

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On trend: Organizing around teams

On trend: Organizing around teams

Posted by Walt Sokoll on August 30, 2016.

A startling 92 percent of companies responding to Deloitte’s 2016 Global Human Capital Trends research rated redesigning the organization as very important or important, making it the No. 1 trend in this year’s report. One of the primary ways we see this organizational restructuring playing out is in the rise of teams—companies moving away from traditional hierarchical organization structures and empowering networks of teams centered around customers, products, markets, or missions.

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Know before you leap

Understanding potential HR Shared Services implementation issues ahead of time can help solve them more easily or bypass them altogether


Posted by Shannon Sheckler on August 26, 2016.

Organizations continue to explore and migrate a variety of HR work to shared services models. What originally started as a way to enhance the customer (employee) experience and save costs in transactional operations is evolving into a range of services to better support globalization, a virtual workforce, and global talent strategies. Reaching HR Shared Services’ (HRSS’) potential, however, means first clearing a few hurdles along the way. In the spirit of “forewarned is forearmed,” here are five of the most common issues you may encounter when transitioning to HRSS, along with some considerations for managing them.

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