One Size Does Not Fit All for Business HR

Posted by Arthur MazorJoanne Stephane, and Gary Johnsen on January 4, 2018.

Across industries, organizations know that a “one-size-fits-all” approach doesn’t always hit the mark with their customers. Customers are increasingly expecting personalization in their interactions with the companies from which they buy products and services. Delivering a fit-for-purpose experience requires organizations to both understand customer needs and apply a collection of capabilities with specialized knowledge to truly deliver against customer needs.

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Looking beyond engagement and into worker passion

Looking beyond engagement and into worker passion

Posted by John Hagel III and Maggie Wooll on August 10, 2017.

We are in the early stages of a shift from a global economy focused on angst, fear, and erosion of trust to one defined by creativity, curiosity, imagination, and social intelligence. To make this shift successful requires a broad shift in how institutions engage with employees and embrace the future of work.

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Work is learning and learning is work: Becoming a High-Impact Learning Organization

Work is learning and learning is work: Becoming a High-Impact Learning Organization
Posted by Josh Haims and Dani Johnson on August 8, 2017.

New research from Bersin by Deloitte, Deloitte Consulting LLP, on what it means to be a mature, High-Impact Learning Organization (HILO) sharpens the urgency for the learning and development (L&D) function to evolve or potentially risk becoming irrelevant. CLOs: it’s time to strategically consider and put on your four faces; you have a tremendous opportunity (and an obligation) to drive the change needed to create and support a culture of always-on learning. C-suite and business leaders: you can’t afford to be complacent; you also “own” learning. How can you, as senior leaders, move your company toward high, Level 4 maturity as a true learning organization?

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Using people analytics to get to High-Impact HR

Posted by  David Fineman on August 3, 2017.

High-Impact HR refers to an HR function that helps the business excel in key areas—adapting to market changes, introducing new products and services faster, being more responsive to customer needs, operating efficiently and cost-effectively, and beating the competition. People analytics, which is really a subset of business analytics, is a key enabler of High-Impact HR. Deloitte’s 2017 Global Human Capital Trends report tells us that 71 percent of surveyed executives see people analytics as a high priority, and are applying it to talent challenges, as you might expect, particularly in recruiting and also in performance measurement, compensation, workforce planning, and retention.1 But it’s not just about HR—people analytics addresses business issues, too.

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Creating community to drive high impact: The new role of communities of expertise (CoEs)

Posted by Arthur Mazor and Damion Tomlinson on July 25, 2017.

Disruptions in business and the workforce have made HR’s contribution to the success of the business not only more critical than ever but also more challenging. It has become necessary to rethink the way HR operating models are structured and how HR interacts with the rest of the enterprise. Communities of expertise (CoEs), a core component of the High-Impact HR Operating Model, have been affected by those disruptions, and must adapt and change to support HR’s ability to contribute to the business during the trying times ahead.

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Outsourcing HR services? Ask vendors about their robotic process automation capabilities

Posted by Dave Smith on July 13, 2017.

If your organization outsources some of its HR services—or is planning to—you’ll likely have a set of criteria for evaluating vendors. While there are many important factors to consider, a vendor’s current or planned use of robotic process automation (RPA) is a newer and increasingly important criterion that should not be overlooked. RPA’s ability to drive efficiencies, reduce costs, free resources, and support overall HR sustainability make it a key capability. You should expect your vendor to be using RPA and understand how you can benefit from it.

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HR, why are you the way you are?

HR, why are you the way you are?
Posted by Michael Gretczko and Emily Scott on June 27, 2017.

At many organizations, the “local” human resources rep isn’t local anymore. And neither are the employees. The “office” is the 30th floor in a skyscraper one day, a coffee shop the following week, and a living room with a crying baby the next. The diffusion of work from offices to digital environments has stretched HR’s ability to be helpful. Many executives recognize a gap—or chasm—between office culture and HR’s modus operandi. It begs the question Michael Scott from The Office famously asks of Toby Flenderson, Dunder Mifflin’s corporate HR rep:

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Connected learners > Common business context > Accelerated learning

Connected learners
Posted by Anagha Sawant on June 22, 2017.

Businesses are transforming rapidly to keep pace with an increasingly digital world. However, their ability to embrace digital depends, to a large extent, on their talent’s ability to perform in this new and ever-changing environment. Employees are having to constantly learn, unlearn, and relearn to match steps with their changing work environments and job roles. And they are having to do this fast.  How can organizations accommodate with learning that is both fast-paced and constant?

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